Refund Policy

đź’ł Refund Policy

ZOHAN AIZA & CO. LIMITED
Company Number: 16637219
Owner/Director: Salman Shah
Email: limitedcompany29@gmail.com
Phone: +44 7577 330513
Operating Country: United Kingdom

Last updated: [Insert today’s date]

1. Overview

We aim to ensure our customers are completely satisfied with their purchases.
If you are not happy with your order, we offer returns and refunds under the conditions set out below.

2. Returns

Our policy lasts 14 days from the date you receive your order.
If 14 days have passed, unfortunately we cannot offer you a refund or exchange.

To be eligible for a return, your item must be:

  • Unused and in the same condition that you received it.

  • In the original packaging.

  • Accompanied by proof of purchase or order confirmation.

Certain types of goods are exempt from being returned, such as:

  • Perishable goods (e.g. food, flowers).

  • Intimate or sanitary goods.

  • Gift cards or downloadable software products.

  • Custom or personalised items.

3. Refunds (if applicable)

Once your return is received and inspected, we will notify you via email about the approval or rejection of your refund.

If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5–10 business days.

4. Late or Missing Refunds

If you haven’t received a refund yet:

  1. Check your bank account again.

  2. Contact your credit card company; it may take some time before your refund is posted.

  3. If you’ve done all of this and still haven’t received your refund, please contact us at limitedcompany29@gmail.com.

5. Sale Items

Only regular-priced items may be refunded.
Sale or discounted items cannot be refunded, unless they are faulty or damaged.

6. Exchanges (if applicable)

We replace items only if they are defective or damaged.
If you need to exchange it for the same item, send us an email at limitedcompany29@gmail.com and we will provide return instructions.

7. Shipping Returns

To return your product, please contact us for the correct return address.

You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable.
If you receive a refund, the cost of return shipping (if prepaid) will be deducted from your refund.

8. Damaged or Faulty Items

If you receive a damaged or faulty product, please contact us within 48 hours of delivery with photos of the item and packaging.
We will arrange a replacement or refund as soon as possible.

9. Contact Us

If you have any questions about our Refund Policy, please contact:
📧 limitedcompany29@gmail.com
đź“ž +44 7577 330513
🏢 ZOHAN AIZA & CO. LIMITED
Company Number: 16637219