Cookie Policy

đźšš Shipping Policy

ZOHAN AIZA & CO. LIMITED
Company Number: 16637219
Owner/Director: Salman Shah
Email: limitedcompany29@gmail.com
Phone: +44 7577 330513
Operating Country: United Kingdom

Last updated: [Insert today’s date]

1. Overview

This Shipping Policy applies to all orders placed through our website [insert your website URL].
We strive to deliver your order as quickly and safely as possible within the UK and, where applicable, internationally.

2. Processing Time

  • Orders are typically processed within 1–3 business days (Monday–Friday, excluding public holidays).

  • You will receive a confirmation email once your order has been dispatched.

  • Please allow extra time during busy periods (such as holidays or sales).

3. Shipping Rates & Delivery Times

United Kingdom (Mainland):

  • Standard Shipping: 3–5 business days

  • Express Shipping: 1–2 business days

  • Free Shipping: On orders over [insert your threshold, e.g. ÂŁ50]

International Shipping (if applicable):

  • Europe: 5–10 business days

  • Rest of World: 7–14 business days
    (International shipping times vary depending on customs and destination.)

Shipping rates are calculated at checkout based on your location and order weight.

4. Tracking Your Order

Once your order is dispatched, you will receive an email with tracking details (if tracking is available for your shipping method).

You can also track your order on our Track Order page or by contacting us directly at limitedcompany29@gmail.com.

5. Customs, Duties & Taxes

If you are ordering from outside the UK, your order may be subject to customs fees or import duties imposed by your country’s authorities.
These fees are the customer’s responsibility and are not included in our prices.

6. Delays or Lost Parcels

We are not responsible for shipping delays caused by:

  • Courier or postal service issues

  • Customs inspections

  • Incorrect shipping information provided by the customer

If your parcel is significantly delayed or lost, please contact us within 14 days of the expected delivery date so we can assist in resolving the issue.

7. Wrong Address Policy

Please double-check your shipping address at checkout.
We cannot guarantee changes once the order has been processed. If a parcel is returned to us due to an incorrect address, the customer will be responsible for reshipping costs.

8. Damaged Packages

If your package arrives damaged, please take photos of the box and items immediately and contact us at limitedcompany29@gmail.com within 48 hours of receipt.
We will work with you to arrange a replacement or refund.

9. Contact Us

If you have any questions about shipping or delivery, please reach out:
📧 limitedcompany29@gmail.com
đź“ž +44 7577 330513
🏢 ZOHAN AIZA & CO. LIMITED
Company Number: 16637219